We think the world should be simple, thats why we created FirstRate Directory. With everything, you always need some ground rules, these are those ground rules -- sometimes called 'Terms and Conditions' by legal people. FirstRate Directory Terms And Conditions By using our website and services you agree that you are resident in the UK and that the following terms and conditions are applicable. These terms and conditions may change and you agree to check this web page when you use our website and services for updates. If you are a buyer If you submit your details to us, the following applies: We may contact you to confirm information before making your project information available to our suppliers. By submitting your information, you agree that your project information and/or your personal details can be shared with our trusted third-parties (our suppliers). You are responsible for engaging with a supplier to have your project completed. Our recommendations are just that, recommendations and you agree that we have no responsibility in your engagement with any supplier, either recommended by us or otherwise. If you are a supplier If you purchase leads from us, the following applies: Leads We supply leads to you on the understanding that: You will be courtious and professional when contacting any buyer; You will identify in your initial communication that you have gained the buyers details from FirstRate Directory. Each lead is not a guarantee of business. You must contact and quote for the project, you may not be successful. We cannot offer refunds of credits for leads that you are unable to close. References During the course of your membership of the FirstRate Directory, you maybe asked for references. These references will then be checked by us before access certain types of lead are granted. Our decision to grant access to a business area is ours alone. We keep your reference information in strict confidence. We will only use the information to check your reference, it will not be used for any other purpose. We reserve the right to refuse any application to any area of the FirstRate Directory system, and we reserve the right to keep the reason confidential to us. Account Removal We reserve the right to remove any supplier's account who in our opinion breaches these terms and conditions, and we reserve the right to keep the reason confidential to us. Credits We cannot refund purchased credits for any reason.